Training & Workshops

“The Key to Mastering Difficult Conversations is Within Reach”

Whether you are looking for an in-depth workshop to have your employees immerse themselves in building the skills needed for difficult conversations or a keynote speaker for your next conference, Diane offers a variety of formats to suit your organization.

Diane has a passion for helping people master difficult conversations but her true magic lies in her ability to poke fun at her own former “always right” approach to communication and make a real connection with people. When Diane delivers her training she pairs her honesty with proven practices to navigate complicated and anxiety-provoking situations, leading to greater productivity at work and happiness at home.

These in-depth, interactive workshops reveal:

  • Preparation strategies that are simple to master, easy to implement, and set you up for a confident conversation and successful outcome
  • What an ABC message is and why every results-oriented difficult conversation starts with one
  • How to navigate even the strongest reactions with confidence and ease
  • Tools to reduce defensiveness, excuses, denial, arguments, and more
  • The secrets to powerful responses that help ensure your message gets through
  • How to rethink conflict so you feel empowered and inspired to speak up

Here’s what some of Diane’s participants had to say about their experience:

Can three hours change your life? It did for me and my work is more satisfying because of those three hours. In fact, it was the best workshop I have ever attended and I would highly recommend Diane’s workshop and her coaching. Simple, effective solutions that can have an immediate impact…it doesn’t get much better than that!

Cheryl McLean, Director First Nations Relations, Government of Yukon

Excellent program for just about anyone, whether in business or simply dealing with friends and family. Loved your energy and your skills training.

Tony Hume, B.Comm, FCSI, Nick Glen Group, BMO Nesbitt Burns

Dear Diane, thank you so much for such a fun, positive, educational and inspiring session. It was exactly what our managers needed and may very well be the game changer we have been looking for.

Jane Talbot – Director of Regional Operations BC SPCA

How Diane Can Work with Your Organization

One Day Workshop

With this live, in-person workshop, your employees will stop struggling with difficult conversations and implement a results-oriented approach that will transform the way they handle conflict.

By learning the secrets of successful difficult conversations, each individual is able to reduce anxiety and gain a confident, results-oriented approach that will transform difficult conversation outcomes in the workplace and beyond.

Two Day Workshop

In this workshop, your employees will learn how to stop struggling with difficult conversations and implement a results-oriented approach that will transform the way they handle conflict. The formula is a system and everyone on your team can learn how to do it.

We go beyond the basics and focus on teaching your group to how to powerfully respond in difficult conversations. Participants will also learn the art of receiving feedback so they are better prepared for difficult conversations when they arise.

Premium Package – Pricing Customized to the Organization

This package builds on the two-day workshop package which will teach your employees the Fearless Conversation Formula.

In addition to the workshop, this package will be customized and may include:

  • A series of three follow-up intensive workshops throughout the year to allow your team to practice in groups. An emphasis will be placed on using scenarios that are most relevant to your organization.
  • Add-on follow-up coaching to develop skills by working one-on-one with Diane. This personalized approach enables employees to work on their confidence and master the art of fearless conversations.

Webinars

This webinar will hit the highlights of what individuals need to know, including real-life tools, strategies, and examples, to improve difficult conversation outcomes. Diane can work with you to customize the webinar content to your organization.

By learning the secrets of successful difficult conversations, each individual is able to reduce anxiety and gain a confident, results-oriented approach that will transform difficult conversation outcomes in the workplace and beyond.

Half-Day Workshop

Get the tools you need to successfully navigate your difficult conversations in this intensive half-day workshop, which is distilled from our full-day version.

This interactive workshop hits the highlights of what you need to know, including real-life tools, strategies, and examples, so you can improve your difficult conversation outcomes from day one.

Keynote Speaking

Fees for keynote speaking are dependent on location and number of participants. For more information on having Diane be a keynote speaker, please contact us here to discuss.

Don’t see what you are looking for? Contact Diane to see how she can help customize a program for your organization.

If you are interested in having Diane speak at your next event, click here to book a call with Diane: Schedule a Call with Diane to Discuss Your Organization’s Training Needs

Schedule a Call

Welcome to the Elephant Conversations Club. This is the official club for fearless communicators like you who are ready to speak up, be heard and take your confidence to new heights.

Hi, I'm Diane, reformed courtroom lawyer, mediator and difficult conversations expert and I am here to guide you as you tap into your communication brilliance!

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