Diane A. Ross, author of The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work, and a semi-finalist for North America’s Next Greatest Speaker Competition hosted by eWomen Network,teaches professionals how tackle conflict fearlessly.
In her signature talk, Diane shares 3 Secrets for Managing Reactions in Difficult Conversations. The truth is we all have to have difficult conversations from giving negative feedback, to delivering bad news, to saying no. Tackling difficult conversations isn’t easy; they call them “difficult” for a reason! Oftentimes, these conversations (or just thinking about them) cause us so much stress we end up with that sick feeling right in the pit of our stomach. You know what though? It actually doesn’t have to be that way. In her action-packed session, Diane teaches an easy 3 step system to handling these difficult conversations with courage, poise and power, including:
After years of speaking and training in numerous organizations, Diane has developed a strong commitment to teaching through every session so that the participants can walk away with more than just inspiration, they can walk away with skills and strategies they can implement immediately.
Diane has developed three more key talks that support organizations to develop stronger and more effective teams:
Diane presented a full day workshop at our Annual Conference which was very well received. Her energy and engagement was amazing and encouraged a similar level of participation in sessions throughout the conference. I believe the information Diane shared with us will add value for years to come.
Graeme Wright, BC SPCA
Diane delivered Succeeding at Challenging Conversations as part of BC HRMA’s professional development program. Everyone appreciated Diane’s dynamic and engaging style, and the ability to apply their learnings immediately in the workplace and beyond.
Kyla Nicholson, Manager Professional Development (former), HRMA
Diane spoke at our annual dinner for the BC Paralegal Association, with 160 members in attendance. She was extremely energetic, enthusiastic, funny, engaging, informative and very interesting. Overall, we were thrilled to have Diane present for our group – enough that we have invited her back and look forward to having her at future events.
Rose Singh, Vice President & Events Chair, BCPA
Diane Ross is one of the most effective speakers I have had the pleasure of working with. Her first presentation “Tips & Tricks for Succeeding at Challenging Conversations” generated such great interest that our association had one of the largest turnouts ever for an educational event. The feedback was so positive that we asked Diane to return…
Jane Kennedy, BCLMA Membership Services
Welcome to the Elephant Conversations Club. This is the official club for fearless communicators like you who are ready to speak up, be heard and take your confidence to new heights.
Hi, I'm Diane, reformed courtroom lawyer, mediator and difficult conversations expert and I am here to guide you as you tap into your communication brilliance!