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How to Deal with Passive Aggressive People

The term “passive aggressive” can bring up many ideas about what it really means. There are plenty of books written about it and we’ve all seen the term used about different people. The thing about labels is that they can be a slippery slope. Whether it’s “passive aggressive”, “rude” or just plain old “difficult”, labels […]

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Challenging Conversations: When to Walk Away

You know that old song, “The Gambler” by Kenny Rogers? You probably do, especially this part: You gotta know when to hold ‘em. Know when to fold ‘em. Know when to walk away. Know when to run. When I start thinking about difficult conversations and when to pull the plug, that chorus totally rings true. […]

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Three Things Not to Say in a Difficult Conversation

When having a difficult conversation, sometimes emotions run high and things can quickly go off the rails. Other times, we open our mouths and insert our foot. It happens to the best of us. Over the years, I’ve talked a lot about word choice and how much it matters when it comes to difficult conversations. […]

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10 Tips for Making Difficult Conversations Less Stressful (and More Productive!)

Difficult conversations can be stressful. There’s never really a “good” time to have them and there’s not really anyone who enjoys having to be a part of one. The reality is that difficult conversations are unavoidable. It would be great if everything was picture perfect with everyone getting along and skipping off in the sunset […]

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Difficult Conversations At Work: Saying No

While difficult conversations are hard no matter the venue, there’s something about difficult conversations in the workplace that are extra touchy. Whether it’s your boss or a colleague, having to speak up when things are hard can be downright awkward. We all want to excel at what we do, and in a work situation, it’s […]

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Why Saying It’s Not Personal, Makes it Personal

If you’re anything like me, you’ve probably found yourself in a situation where the phrase “it’s not personal” was uttered. And, like me, you probably felt pretty awful when it was said to you. This little phrase tends to come up when we’re facing a disappointment, like not getting the promotion we wanted or a […]

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Two Things NOT To Do In a Difficult Conversation

We’ve all been there. You’re in the middle of a difficult conversation with someone who’s sharing something emotional and we open up our mouths and stick our foot right in. Without even meaning to, we’ve said the absolute wrong thing. As people, we tend to be “fixers”. In the midst of a difficult or awkward […]

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No is a Complete Sentence

Over the years while I have been holding workshops and doing speaking engagements, there have been certain questions that come up pretty frequently. One of the questions that get asked over and over is “How do I say no?”. We’ve all heard the expression “no is complete sentence” but it’s one of those simple concepts […]

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How To Use Silence as Your Secret Weapon

Silence. On the one hand, we all have moments in our lives where we crave it. But sometimes, silence can feel downright awkward. When it comes to difficult conversations, silence can be incredibly uncomfortable. Our instinct is to try and fill that void and ease the tension. But the thing is, silence can be a […]

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Hi, I'm Diane, reformed courtroom lawyer, mediator and difficult conversations expert and I am here to guide you as you tap into your communication brilliance!

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