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Forgiveness with a Twist

If you’ve ever read anything about the concept of forgiveness, you’ve probably heard that forgiveness is actually good for you. While that sounds awesome in theory, in practice forgiving someone can be a really tough thing to do. When you feel someone has wronged you, it’s normal to think that they don’t deserve your forgiveness. […]

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It’s Time to Ditch Your Powerless Language

We all know that the words we choose have the power to both enhance and detract from the messages we convey. Using language to make yourself more persuasive, confident and powerful is a beautiful thing. But what about those words we use, often without even realizing it, that muddle up our message and take away […]

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Three Tips to Alleviate Stress Before a Difficult Conversation

By nature, a “difficult” conversation is probably going to be stressful. If there’s conflict involved, stress is sure to follow. No matter how skilled you may be at difficult conversations, our adrenaline gets going, we start having feelings of fight or flight, our palms start to sweat and you feel nervous. That stress response is […]

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What To Do When Someone is Being Rude

Rude people are simply a part of life, and I think we can all agree with dealing with them isn’t easy. Here’s the good news though – you have what it takes to handle them. You really do! Most of dealing with conflict effectively comes down to fighting our instincts and dealing with rude people […]

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How to Deal with Passive Aggressive People

The term “passive aggressive” can bring up many ideas about what it really means. There are plenty of books written about it and we’ve all seen the term used about different people. The thing about labels is that they can be a slippery slope. Whether it’s “passive aggressive”, “rude” or just plain old “difficult”, labels […]

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Challenging Conversations: When to Walk Away

You know that old song, “The Gambler” by Kenny Rogers? You probably do, especially this part: You gotta know when to hold ‘em. Know when to fold ‘em. Know when to walk away. Know when to run. When I start thinking about difficult conversations and when to pull the plug, that chorus totally rings true. […]

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Three Things Not to Say in a Difficult Conversation

When having a difficult conversation, sometimes emotions run high and things can quickly go off the rails. Other times, we open our mouths and insert our foot. It happens to the best of us. Over the years, I’ve talked a lot about word choice and how much it matters when it comes to difficult conversations. […]

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10 Tips for Making Difficult Conversations Less Stressful (and More Productive!)

Difficult conversations can be stressful. There’s never really a “good” time to have them and there’s not really anyone who enjoys having to be a part of one. The reality is that difficult conversations are unavoidable. It would be great if everything was picture perfect with everyone getting along and skipping off in the sunset […]

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Difficult Conversations At Work: Saying No

While difficult conversations are hard no matter the venue, there’s something about difficult conversations in the workplace that are extra touchy. Whether it’s your boss or a colleague, having to speak up when things are hard can be downright awkward. We all want to excel at what we do, and in a work situation, it’s […]

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Hi, I'm Diane, reformed courtroom lawyer, mediator and difficult conversations expert and I am here to guide you as you tap into your communication brilliance!

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